Local scooter shop
Yixin Motor: LINE booking for a local scooter shop
A multi-brand scooter shop in Houli, Taichung, handling maintenance, repairs, and new and used bikes. Most customers prefer to reach them through LINE.
Challenge
- With few mechanics and limited service bays, bookings need to be scheduled ahead so customers spend less time waiting at the shop.
- Customers range from commuters and students to seniors and migrant workers, so the interface has to be simple and readable in several languages.
Solution
- A LINE MINI App: customers open it inside LINE and sign in with LINE, no separate account needed.
- Step-by-step booking for maintenance and repairs, one question at a time; customers can check their bikes and service history.
- The owner sees today's bookings and logs completed jobs from a phone dashboard. The interface supports six languages: Chinese, English, Vietnamese, Indonesian, Japanese, and Korean.
Results
- The system is complete and the shop is trialing it. We will add numbers once it has been running for a while.
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